Anna Mehler Paperny and Jennifer Tryon, Global News

Heather Richer was in her van at dawn June 24, ready to drive to work before her Sunday customers trickled in.

It was only after the car was in motion that she remembered: There was no work to go to. The mall that housed her restaurant was a crumpled hulk after a crashing rooftop parking lot sent concrete slabs through two floors the previous afternoon.

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